We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at privacy@Hwisel.com.
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User or Subscriber, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are), and you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional.
In addition, as you use the Site, you can from time to time enter or send to us personal information. For example, if you are a Subscriber, you can enter your own Service Requests and other information, and if you are a Attendee you can appointment times submitted by a Subscriber. As you use the Site you can also from time to time enter personal information about third parties. For example, if you are a Subscriber, you can enter personal information about your Attendees.
You always have the option to not provide information by choosing not to become a User or Subscriber by not using the particular feature of the Site for which the information is being collected. If you are a Subscriber, we collect your credit card and/or banking information for billing purposes. And if you are an Attendee we collect and store your information for identification purposes.
In the event you request a line of credit or financing from us, by accepting this Agreement you consent to our collection of your credit and payment information from credit grantors and reporting agencies at any time. You also consent to our use and disclosure of this information to these parties to assist with assessing your creditworthiness, and our disclosure of this information to collection agencies to assist with the collection of monies owed, all from time to time.
Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.HWisel.com.
We also automatically track certain information about you based upon your behavior on our Site, the use of our Service, and store it through log files. We use this information to do internal research on our users’ demographics, interests, service history, equipment failure, and behaviour to better understand, protect and serve you and our community. This information may include the URL that you just came from, which URL you next go, your computer browser information, and your IP address. We may provide Technician’ IP addresses to payment intermediaries in the course of the payment process.
Technologies such as: cookies and similar technologies are used by HWISEL EV and our partners (e.g., advertising, marketing and analytics), affiliates, or other service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with a third party to either display advertising on our Web site, or applications, or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by notifying us. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Subscribers and Technicians, Etc.: In the normal operation of the Site Subscriber Service requests (including information entered by “Attendees” members) and invoices are disclosed to the applicable Technician, and Technician information is disclosed to the applicable Subscriber. In general, information you enter on the Site is available to the other persons – whether they are Technician, Subscribers, Attendees members or others – to whom you give access to your account or to whom you give access to the information through the normal operation of the Site.
Payment Information: We use credit card and other personally identifiable information (such as PayPal email addresses) you submit to us on the Site, and other information that we collect, as required, to process payments you make through the Site through our payment processor intermediaries. We do not store credit card or other payment method information unless the Subscriber choose to enter credit card information for use in recurring Charges; in all other cases our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.
Anonymized Aggregated Data: We aggregate and anonymize service information including (but not limited to) appliance type, number of service requests, average repair cost, etc., and disclose such information in a non-personally identifiable manner to Subscribers. However, in these situations, we do not disclose any information that could be used to identify you personally.
Subsidiaries and Affiliates; Service Providers: We may from time to time engage affiliates, subsidiaries, unrelated third party companies and individuals to perform services on our behalf or your behalf (e.g., without limitation, software maintenance services, advertising serving technologies, e-mail service providers, delivery services, database management, web hosting, web analytics, appliance service providers, and other services). This may involve the hosting of data, including personal information, on servers operated by those hosting companies. These third parties may have access to your Personal Information. If they do, this access is provided so that they may perform these tasks on our behalf and they are not authorized by us to otherwise use or disclose your Personal Information, except to the extent required by law. In other instances, we may disclose your personal information to third parties engaged to provide services on your behalf. For example, in the event you request that we dispatch a technician to repair equipment at your home, we may provide your home address, name, phone, etc. to the technician engaged to perform the necessary repairs.
Legal Requests and Business Transitions; Emergencies: In certain situations, HWISEL EV may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. HWISEL EV may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required under any applicable law, rule, or regulation, and (d) in good faith, to protect or defend the rights or property of HWISEL EV and other users and (e) if HWISEL EV is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. HWISEL EV stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at privacy@Hwisel.com to request that we remove this information from our database.
Upon request HWISEL EV will provide you with information about whether we hold any of your personal information. To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at privacy@Hwisel.com. We will respond to your request within a reasonable timeframe.
HWISEL EV is a complex business network that connects a large number of users. HWISEL EV manages a business eco system that brings together technicians, companies and customers. This network relies on the exchange and sharing of information that is important to others in your network. Tracked hours, sent invoices, paid invoices, contractor invoices are all vital to other people that work with you. These are the official history of work done and moneys paid.
The complexity and connected nature of the system requires that this history exists in perpetuity to accommodate proper function and accounting for the other systems that you have connected. HWISEL EV cannot guarantee the deletion of all your information.
When a customer chooses to close an account we will remove your information from our marketing and billing systems. This will ensure that there are not further mailings or billings directed towards the canceled user.
Notwithstanding the proceeding, information of a non-customer or appliance specific nature, appliance service history, etc. will not be deleted and remain the property of HWISEL EV.
As we continue to refine HWISEL EV we will establish a method for the complete removal of all user information from the system without breaking accepted accounting principles for other connected HWISEL EV accounts. This document will evolve as these new methods are defined and tested for permanent account deletion.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Invitations: You have the opportunity to invite others through your HWISEL EV account. To do that, HWISEL EV asks you to import or to manually enter your contacts’ email addresses. As you direct, we then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account.
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at privacy@Hwisel.com.
Following each completed service request, you will be asked to rate the technician or service and the service provider may be asked to rate their experience with you. Ratings remain anonymous.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.