Privacy

This is the Privacy Policy of the HWISEL website: https://www.HWisel.com (the “Site“), (together with our affiliates and subsidiaries, “HWISEL”, “we“, “us“, “our” and terms of similar meaning) and our related products and services. HWISEL knows that you care about how your information is used and shared.  Please read the following Privacy Policy.  By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.

In this Privacy Policy, we use the following terms to describe different types of visitors to our Site. Our Customers are called “Subscribers” or “You”. We use the word “Attendee” to describe persons to whom Subscribers give “Attendees” access on the Site. Together with registered users of our forum or other interactive areas of the Site, these people are collectively described in this Privacy Policy as “Users” of our Site.

1. HOW WE USE YOUR INFORMATION

We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use; provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use email address or other contact information to contact our Users to ask them for their input on our services, to forward to them media opportunities, and to exchange information.

 

We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

 

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at  privacy@Hwisel.com.

2. WHAT INFORMATION DO WE COLLECT?

Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and

easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User or Subscriber, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are), and you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional.

In addition, as you use the Site, you can from time to time enter or send to us personal information. For example, if you are a Subscriber, you can enter your own Service Requests and other information, and if you are a Attendee you can appointment times submitted by a Subscriber. As you use the Site you can also from time to time enter personal information about third parties. For example, if you are a Subscriber, you can enter personal information about your Attendees.

You always have the option to not provide information by choosing not to become a User or Subscriber by not using the particular feature of the Site for which the information is being collected.  If you are a Subscriber, we collect your credit card and/or banking information for billing purposes. And if you are an Attendee we collect and store your information for identification purposes.

In the event you request a line of credit or financing from us, by accepting this Agreement you consent to our collection of your credit and payment information from credit grantors and reporting agencies at any time. You also consent to our use and disclosure of this information to these parties to assist with assessing your creditworthiness, and our disclosure of this information to collection agencies to assist with the collection of monies owed, all from time to time.

Some of  our  pages  utilize  framing  techniques  to  serve  content  to  from  our  partners  while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.HWisel.com.

We also automatically track certain information about you based upon your behavior on our Site, the use of our Service, and store it through log files. We use this information to do internal research on our users’ demographics, interests, service history, equipment failure, and behaviour to better understand, protect and serve you and our community. This information may include the URL that you just came from, which URL you next go, your computer browser information, and your IP address. We may provide Technician’ IP addresses to payment intermediaries in the course of the payment process.

Technologies such as: cookies and similar technologies are used by HWISEL and our partners (e.g., advertising, marketing and analytics), affiliates, or other service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings, store login addresses, authenticate users, run website experiments, and store analytics data. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We partner with a third party to either display advertising on our Web site, or applications, or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by notifying us. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

3. OUR DISCLOSURE OF YOUR INFORMATION

The information we gather form you enable us to personalize and improve the Service.  We will share your personal information with third parties only in the ways that are described in this privacy policy, including as follows:

Subscribers and Technicians, Etc.: In the normal operation of the Site Subscriber Service requests (including information entered by “Attendees” members) and invoices are disclosed to the applicable Technician, and Technician information is disclosed to the applicable Subscriber. In general, information you enter on the Site is available to the other persons – whether they are Technician, Subscribers, Attendees members or others – to whom you give access to your account or to whom you give access to the information through the normal operation of the Site.

Payment Information: We use credit card and other personally identifiable information (such as PayPal email addresses) you submit to us on the Site, and other information that we collect, as required, to process payments you make through the Site through our payment processor intermediaries. We do not store credit card or other payment method information unless the Subscriber choose to enter credit card information for use in recurring Charges; in all other cases our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.

Related third party products and services: From time to time, we may offer you opportunities to receive related products and services that integrate with, or complement, the services we offer via the Site. For example, you may have the opportunity to request financial products or services, including loans, from third parties. We will only share your information with such third parties if you choose to request their products or services (or to be assessed for eligibility to receive such products or services). If you do choose to request such products or services, we will provide your information to the relevant third party on your behalf, as required to provide the products or services you have requested. We do not control the use, storage, retention, processing, or disclosure of your information by such third parties, and this Privacy Policy will not apply to them. Your relationship with these third parties will generally be subject to their separate terms and conditions

as well as privacy policies or statements, and we recommend that you carefully review these documents before requesting their products or services.

Anonymized Aggregated Data: We aggregate and anonymize service information including (but not limited to) appliance type, number of service requests, average repair cost, etc., and disclose such information in a non-personally identifiable manner to Subscribers. However, in these situations, we do not disclose any information that could be used to identify you personally.

Forum: If you post on our forum or blog your username and other information you include is displayed in your postings or comments, and is therefore available to the public. All of your activities in the public areas of the forum will be identifiable to your User ID, and other people can see your published content. If you disclose personal information in any posting in our forum or blog and wish to have it removed, please contact us at the support contact information listed below, and posted on the Site.  Our blog commenting system is also managed by a third party application that may require you to register to post a comment. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party commenting application uses your information, please review their privacy policy.

Subsidiaries and Affiliates; Service Providers: We may from time to time engage affiliates, subsidiaries, unrelated third party companies and individuals to perform services on our behalf or your behalf (e.g., without limitation, software maintenance services, advertising serving technologies, e-mail service providers, delivery services, database management, web hosting, web analytics, appliance service providers, and other services). This may involve the hosting of data, including personal information, on servers operated by those hosting companies.   These third parties may have access to your Personal Information. If they do, this access is provided so that they may perform these tasks on our behalf and they are not authorized by us to otherwise use or disclose your Personal Information, except to the extent required by law. In other instances, we may disclose your personal information to third parties engaged to provide services on your behalf. For example, in the event you request that we dispatch a technician to repair equipment at your home, we may provide your home address, name, phone, etc. to the technician engaged to perform the necessary repairs.

Legal Requests and Business Transitions; Emergencies: In certain situations, HWISEL may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. HWISEL may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required under any applicable law, rule, or regulation, and (d) in good faith, to protect or defend the rights or property of HWISEL and other users and (e) if HWISEL is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. YOUR USE OF OTHER PERSONS' INFORMATION

In order to facilitate the services provided by the Site, the Site allows you in certain circumstances to give other Users limited access to the personal information of other persons. For example, if you are a Subscriber, you may use the Site to give access to a Attendees member to the personal information of your Technician. By entering into our Terms of Use, you agree that, with respect to the personal information of other persons that you collect, use and disclose on the Site, you have all necessary consents and rights to collect, use and disclose that information as described in this Privacy Policy from time to time, and you agree that the indemnity you give to us in the Terms of Use applies to any non-compliance by you with the foregoing.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. HWISEL stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at privacy@Hwisel.com to request that we remove this information from our database.

5. SECURITY

HWISEL strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information, you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once HWISEL receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us. More information about security is available on the Site and in our Terms of Use. If you have any questions about the security of your personal information, you can contact us at privacy@Hwisel.com.

6. OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties through the Site, whether they are Subscribers or Technician or otherwise, different rules may apply to their use, collection and disclosure of the personal information you disclose to them. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose your personal information to others.

7. CORRECTING AND UPDATING YOUR PERSONAL INFORMATION

Upon request HWISEL will provide you with information about whether we hold any of your personal information. To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at privacy@Hwisel.com. We will respond to your request within a reasonable timeframe.

8. ACCOUNT DELETION

HWISEL is a complex business network that connects a large number of users. HWISEL manages a business eco system that brings together technicians, companies and customers. This network relies on the exchange and sharing of information that is important to others in your network. Tracked hours, sent invoices, paid invoices, contractor invoices are all vital to other people that work with you. These are the official history of work done and moneys paid.

The complexity and connected nature of the system requires that this history exists in perpetuity to accommodate proper function and accounting for the other systems that you have connected. HWISEL cannot guarantee the deletion of all your information.

When a customer chooses to close an account we will remove your information from our marketing and billing systems. This will ensure that there are not further mailings or billings directed towards the canceled user.

Notwithstanding the proceeding, information of a non-customer or appliance specific nature, appliance service history, etc. will not be deleted and remain the property of HWISEL.

As we continue to refine HWISEL we will establish a method for the complete removal of all user information from the system without breaking accepted accounting principles for other connected HWISEL accounts. This document will evolve as these new methods are defined and tested for permanent account deletion.

9. DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. ADDITIONAL POLICY INFORMATION

Invitations: You have the opportunity to invite others through your HWISEL account. To do that, HWISEL asks you to import or to manually enter your contacts’ email addresses. As you direct, we then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account.

If you click on a link to a third-party site, you will leave the HWISEL site and go to the site you selected. If you elect to use a third-party product or service in conjunction with HWISEL, you yourself enter into a license agreement with the third party for use of their product or service and their use of your data. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as HWISEL. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to a HWISEL site, you should read that site’s privacy policy before providing any personal information.

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at privacy@Hwisel.com.

Following each completed service request, you will be asked to rate the technician or service and the service provider may be asked to rate their experience with you.  Ratings remain anonymous.

Our Web site includes Social Media Features, such as the Facebook and Twitter buttons and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@Hwisel.com.

11. NOTIFICATION OF PRIVACY STATEMENT CHANGES

We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

12. QUESTIONS?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at:

 

HWISEL SOFT INC. privacy@Hwisel.com

CANADA USA
 

302 The East Mall, Suite 301,

Toronto, Ontario

M9B 6C7

 

Southeast Financial Center

200 South Biscayne Boulevard

Suite 2790

Miami, FL 33131